These Terms of Service are entered into,
on the one hand by Isabelle C. Bouilloud, self -employed in France with SIRET n° 880 337 043 00025 hereinafter referred to as the Seller
any individual or legal entity wishing to make a purchase, hereinafter referred to as the Customer.
For any purchase on this site, the Customer is redirected to the Etsy platform through which the Seller sells its products at the addresses:
Article 1. Purpose
The purpose of the present Term of Service is to define the contractual relationship between the Seller and the Customer and the conditions applicable to any purchase.
These conditions are the same as those indicated on the Etsy platform.
The purchase of a product implies unreserved acceptance by the Customer of these conditions of sale, which the Customer acknowledges having read prior to ordering.
The Seller reserves the right to modify these conditions of sale at any time, in order to comply with any new regulations. Consequently, the applicable conditions will be those in force at the date of the Customer’s order.
Article 2. Products
The products are made by the Seller, by hand, in unique pieces or mini-series. They are offered while stocks last.
Each product is presented with a description of its main characteristics.
The photos of the products presented are not contractual.
Article 3. Prices
The price of the products does not include delivery charges (unless indicated as “free delivery”). These costs will be indicated before the final validation of the order by the Customer.
They are valid only on the day the order is validated.
The Seller reserves the right to modify its prices at any time. The product will be invoiced on the basis of the price list in force at the time the order is validated, i.e. at the time of payment.
Products remain the property of the Seller until full payment has been received.
Article 4. Payment
Payment information is processed securely.
Article 5. Customs and import duties
Any customs and import duties shall be borne by the Customer. The Seller is not responsible for delays caused by customs.
Article 6. Property reserve
The Seller retains full and complete ownership of the products sold until full payment has been received, including taxes and charges.
Article 7. Delivery
Products are delivered under the conditions and to the address indicated by the Customer when validating the order.
The Seller declines all responsibility in the event of longer delivery times due to the carrier, notably in the event of loss of products, bad weather or strikes.
Delivery times are given for information only. The Vendor will provide the customer with a tracking number. The customer is obliged to check the condition of the packaging and the contents of the goods on delivery, in the presence of the delivery person. In the event of damage in transit, a justified protest must be made to the carrier within three days of delivery.
Reservations must be handwritten and signed by the Customer, who also undertakes to send the Vendor an e-mail describing precisely the damage to the parcel.
Delivery times to countries outside the US are subject to customs formalities.
Article 8. Withdrawal
The Customer has a period of 14 days from receipt of the products to exercise his right of withdrawal without having to justify his reasons or pay any penalties, with the exception of return costs.
The period mentioned in the previous paragraph runs from receipt of the products.
Customers may exercise their right of withdrawal by contacting the Seller by e-mail.
If the right of withdrawal is exercised within the aforementioned period, only the price of the product(s) purchased and the cost of shipping will be reimbursed; the cost of returning the product(s) remains the responsibility of the Customer.
Products must be returned in their original, complete condition (packaging, accessories, etc.). Any damage to the product during the return may be grounds for refusal of the right of withdrawal.
Should the right of withdrawal be exercised, the Seller will reimburse the sums paid within 14 days of notification of the Customer’s request.
This right of withdrawal does not apply to personalized, made-to-measure items and/or items created exclusively for the Customer. These items will not be returned or exchanged.
Article 9. Intellectual property rights
No one is authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site, whether in the form of photos, logos, visuals or text, which remain the exclusive property of the Seller.
No transfer of intellectual property rights is made through these Tems of Service.
Article 10. RGPD and data protection
Article 11. Responsibility
The items offered are handmade, with care and attention.
The Seller shall not be held liable for any damage resulting from misuse of the product purchased by the Customer.
Article 12. Settlement of disputes
In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, the Vendor offers a consumer mediation service.
The chosen mediation body is: CNPM – MEDIATION DE LA CONSOMMATION.
In the event of a dispute, you may submit your claim on its website: https://cnpm-mediation-consommation.eu or by post by writing to CNPM – MEDIATION – CONSOMMATION – 27 avenue de la libération – 42400 Saint-Chamond.
Article 13. Applicable law
All clauses in these Terms of Service are governed by French law.